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BIV on Roundhouse February 20: Why businesses need to invest big in customer service

Today on the show, Jason Langrish, executive director of the Canada Europe Round Table for Business, discusses what happens next now that CETA has the European Parliament’s vote of approval. Then, the president of the Canadian Bar Association’s B.C.
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Today on the show, Jason Langrish, executive director of the Canada Europe Round Table for Business, discusses what happens next now that CETA has the European Parliament’s vote of approval.

Then, the president of the Canadian Bar Association’s B.C. branch, Michael Welsh, joins BIV to break down the legal community’s priorities in advance of the provincial election.

Later, Mark Wardell of Wardell International discusses how businesses can cultivate a culture of exceptional customer service.

Click here to listen to the show.