Consumer Protection BC has renewed its administrative agreement with the Government of British Columbia for another 30 years, the not-for-profit watchdog announced July 4.
The organization’s mandate is to strengthen consumer protection through licensing, inspection and investigating alleged violations of consumer protection laws.
“Our government’s support for this 30-year administrative agreement reaffirms the integral role that Consumer Protection BC has played over the past decade in educating consumers and encouraging positive business practices,” says Attorney General and Minister of Justice Suzanne Anton.
“From licensing industries and investigating alleged violations, to responding to complaints and raising consumer awareness, Consumer Protection BC will continue to build on its proven track record and ensure a fair marketplace for consumers and businesses alike.”
The announcement came the same day of the organization’s 10th anniversary. Over the past decade, Consumer Protection BC’s regulatory responsibilities have expanded to seven industries, which include debt collectors, motion picture retailers, funeral service providers, home inspectors, payday lenders, travel agents and telemarketers.
Between 2004 and 2014, the company has responded to 150,000 consumer calls and emails and provided consumers with $843,000 in restitution. As well, $1.2 million has been refunded to travelers through B.C.’s Travel Assurance Fund.
