Most Coast Capital Savings (CCS) banking services will be unavailable starting at 3 p.m. today until noon February 12 because the credit union is making what is likely the biggest technology upgrade in its history.
“It’s probably one of the biggest investments we’ve done at CCS – at least in the last number of years,” said Jay-Ann Fordy, who is CCS’s chief human resources officer and the executive sponsor of the upgrade.
“The cost is significant. We’re not disclosing what it is, though. It’s an internal number.”
The bank is migrating from using IBS software on a Fidelity operating system and will soon use T24 software on a Temenos operating system, Fordy said.
CCS branches will be closed as will automatic teller machines (ATMs). Customers will be able to use other credit union ATMs to get money and use point-of-sale devices to pay by debit card.
They will not be able to view or alter account information if they use online banking.
“That’s because data will be transferred from one system to another,” Fordy said. “The reason this will take three days is that we have to shut down our current banking system and stop all the interfaces with the ways you do banking in Canada. Then, we have to bring it back up in our new banking environment. We need to test it and reconnect to the different interfaces we have. If we could do it faster we would.”
