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Payment problems cause delays yet again for B.C. Ferries

The company was experiencing problems processing debit and credit card transactions at ferry terminals, after a similar situation Saturday morning
B.C. Ferries’ Swartz Bay Terminal. | Darren Stone, Times Colonist

Check-in at B.C. Ferries terminals was delayed again Tuesday morning as the company experienced problems processing debit and credit card transactions at terminals.

The corporation issued an update about 10:05 a.m. saying the issue had been resolved.

Several morning sailings were delayed as a result of the problems.

A statement about 6:30 a.m. warned of delays because payments had to be processed manually.

By about 9 a.m., the issues were intermittent as the systems slowly returned to normal.

While the problems were being addressed, extra ticket agents were made available and ATMs were operating, B.C. Ferries said. Prepaid bookings, Experience cards, commercial-travel cards and assured-loading cards were not affected.

The payment problems followed a similar situation Saturday morning stemming from an issue with third-party operator Moneris. That problem also affected sales aboard the vessels.

Three days earlier, point-of-sale machines on the Spirit of Vancouver Island malfunctioned on the Swartz Bay-Tsawwassen run, leading to customers being treated to free beverages.

B.C. Ferries issued a statement after the Saturday problems saying there were no indications of a cyberattack affecting Moneris and an investigation was underway into the cause.

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