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Why customers increasingly refuse to be put 'on hold'

Why customers increasingly refuse to be put 'on hold'

Call-centre abandonment is rising, and companies are scrambling to keep clients happy.
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How Carla Guerrera is building ‘inclusive prosperity’

How Carla Guerrera is building ‘inclusive prosperity’

BIV C-Suite Awards: CEO of Purpose Driven Development is empowering women in construction while delivering innovative projects
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Inflation, interest rates eroded Canadians' purchasing power since 2022: PBO report

Inflation, interest rates eroded Canadians' purchasing power since 2022: PBO report

OTTAWA — Inflation and higher interest rates have eroded Canadians' purchasing power since 2022, particularly for lower-income households, a new report from the parliamentary budget officer has found.
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Statistics Canada reports $1.1B merchandise trade deficit for August

Statistics Canada reports $1.1B merchandise trade deficit for August

OTTAWA — Statistics Canada says the country posted a merchandise trade deficit of $1.1 billion in August as lower oil prices weighed on exports. The agency said Tuesday the result compared with a revised deficit of $287 million in July.
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Tight deadlines on software projects can put safety at risk: survey

Tight deadlines on software projects can put safety at risk: survey

TORONTO — A new survey says a majority of software engineers and developers feel tight project deadlines can put safety at risk.
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Day trader in Sooke files lawsuit against advisers, claims $415M loss

Day trader in Sooke files lawsuit against advisers, claims $415M loss

The carpenter, whose investments evaporated when Tesla stock took a dive, is blaming his financial advisers, saying they gave him bad advice
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Les Leyne: B.C. Conservatives and B.C. NDP not that far apart on law and order

Les Leyne: B.C. Conservatives and B.C. NDP not that far apart on law and order

NDP Leader David Eby has been pressured into taking progressively tougher positions on the issues over the past few years.
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Canadian Chamber of Commerce sends stark warning about U.S. trade relationship

Canadian Chamber of Commerce sends stark warning about U.S. trade relationship

WASHINGTON — A new report from the Canadian Chamber of Commerce is sending a stark warning ahead of the U.S. presidential election, saying protectionist policies like Donald Trump's proposed tariffs could damage economies on both sides of the border.
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One-third of Richmond condos are investment properties: Stats Canada

One-third of Richmond condos are investment properties: Stats Canada

Housing advocate calls for city to buy land for rental buildings.
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Opinion: What do B.C. voters want from this election? Much-needed tax relief

Opinion: What do B.C. voters want from this election? Much-needed tax relief

Cutting fees, costs and government waste would help ease the financial burden faced by many British Columbians
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